Cape Fear Valley Health System provides the ValleyWay wayfinding solution to assist patients, visitors and staff with driving directions, parking assistance and locating the quickest path to an appointment, office or building location.
This is Cape Fear Valley Health System's Privacy Notice. It describes the types of personal information that we access or collect, how we use that information, third parties with whom we may share the information and your choices in modifying or removing the information. Connexient will adhere to the policies and practices described in this Privacy Notice, as well as any applicable customer agreement as it pertains to personal information.
This Privacy Notice applies to Cape Fear Valley Health System's ValleyWay mobile application, online solution, and our website at: https://www.capefearvalley.com/.
HOW DOES CAPE FEAR VALLEY HEALTH SYSTEM ACCESS PERSONAL INFORMATION?
Cape Fear Valley Health System may potentially access, collect and store personal information in the following situations:
- Cape Fear Valley Health System may access, collect and store personal information if you download. See Table A below for more detail.
- Cape Fear Valley Health System may access, collect and store personal information if you visit our Website. See Table B below for more detail.
Cape Fear Valley Health System ValleyWay Mobile Application.
You can download the ValleyWay mobile application at Apple and Google online stores. We collect the analytics information in Table A below, which we use to improve the functionality and performance of the mobile application and our services. This personal information is anonymized and aggregated with other information so that neither you nor your device can be identified. We store this data in a secure server. You do not need to register or sign in to access the application.
| Table A Analytic information captured for the ValleyWay mobile application: | |
| Event | Information Captured |
| Open App | Number of times that a user opens the app. |
| Close App | Number of times that a user closes the app. |
| Directory | Information on What directory tile was selected (example: Rooms, Patient services, Parking). |
| Get Directions | Name of the location where you start and the destination location. |
| Browse Map | Information on date/time stamp when the user selected explore map option. |
| Show Point of Interest (POI) on the map | Name of the POI location user selected for navigating. |
| Route | Name of the location where you start and destination location selected for a route. |
| Route Source | Name of the location where you start. |
| Route Destination | Name of destination location. |
| Google Route | Address of the location where you start and destination location selected for a route. |
| Enter Area | Information on the Zone ID entered (Polestar geofence indentifier). |
| Exit Area | Information on the Zone ID entered (Polestar geofence indentifier). |
| Install | Counts o the number of times that you open and close mobile application. |
| Search Choice | Search criteria entered by the user to search for POI locations (example: lounge, courtyard). |
| Star Rating | Rating selected by the user (Values 1 to 5). |
| Uncompleted Routes | Information on the last step completed in an uncompleted route. |
| Continue Button | Number of times user has viewed the COVID 19 alert screen and has tapped on Continue button. |
WHAT DOES THE VALLEYWAY MOBILE APPLICATION DO?
DOES IT ACCESS PERSONAL INFORMATION IF I USE IT?
Our customers - patients, visitors, and staff - use our solution to help with driving directions, parking assistance and locating the quickest path to an appointment, office or building location before entering any building and after going inside.
If you decide to use ValleyWay to get driving directions, our mobile application will first ask you if you want to use your mobile device's navigation tool - Google Maps, Apple Maps or Waze. If you consent, then the ValleyWay mobile application will transmit the street address where you are at when you start your route and the street address of your destination to your navigation tool. The mobile application accesses location services to enable you to launch a route from a shared link (Meet Me feature) or appointment reminder and to detect when you have arrived onsite and parking your car, even when the mobile application is closed or not in use. Cape Fear Valley Health System doesn't access, collect or store this personal information, but Google Maps, Apple Maps and Waze might, so we encourage you to review their privacy notices to learn more:
Apple Privacy Policy: https://www.apple.com/legal/privacy/en-ww/
Google Privacy Policy: https://policies.google.com/privacy
Waze Privacy Policy: https://www.waze.com/legal/privacy/
Once you arrive at your location, the ValleyWay mobile application will help you find a parking spot close to your appointment. After you park, the location of your car - its latitude, longitude and altitude - will be stored locally on your device until you drive away from the hospital/healthcare facility that you visited. The ValleyWay mobile application will ask if you want to delete this information from your device and the information is stored or deleted based on your choice. Cape Fear Valley Health System doesn't access, collect, use or store this personal information, but you should check your navigation tool's privacy notice to learn whether the tool uses your parking information.
DOES THE MEDINAV MOBILE APPLICATION ACCESS PERSONAL INFORMATION OR TRACK ME AFTER I GO INSIDE THE FACILITY TO MY APPOINTMENT?
After you enter a facility, Cape Fear Valley Health System uses Bluetooth Low Energy ("BLE") beacons to transmit a signal to the ValleyWay mobile application on your device to guide you to your appointment. No user or device information is exchanged with BLE beacons, and the beacon's signal is not stored on your device.
FUTURE BUSINESS TRANSACTIONS
As we continue to develop our business, we might undergo a change of ownership such as a merger and/or a sale of all or substantially all our stock or assets. In such transactions, user information, including customer data, generally is one of the transferred business assets. By using our mobile applications and online solution, you acknowledge that such data may be transferred to such parties in these circumstances. However, any party purchasing our assets will be subject to an obligation to maintain the integrity of your information. You will be notified via email and/or a prominent notice on our website of any change in ownership as well as any choices you may have regarding your information.
CHANGES TO PRIVACY NOTICE
We may update this Privacy Notice to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.
CONTACTING US
If you have any questions about this Privacy Notice, please contact us at the following address:
Cape Fear Valley Health System
1638 Owen Drive
Fayetteville, NC 28304
We are committed to providing our customers and users with a secure environment, unparalleled customer service, and state of the art technologies to safeguard your personal information. This Privacy Notice is effective as of October 18, 2023